We are pleased to announce the official launch of our online web portal to enable our clients to log and track helpdesk calls.
The new portal allows users to log new calls, provide information, read updates and close calls. You can also view the history for active and resolved calls. The service has different levels of access, so you can manage how your team can use the service and what information they can see.
Helpdesk manager Paul Speller says “We have been listening to our customers and using their valuable feedback to further improve our service. The new online portal has been requested by several of our customers and the feedback from the pilot phase has been very positive. The portal is only one area of enhancement being made by the Helpdesk in our continued drive to maintain the highest level of service to our customers”.
This is an enhancement and an additional tool for our customers to use and does not replace the option to contact the Helpdesk by phone or email.
If you are interested in using the online portal, please contact the helpdesk on your usual support number or firstname.lastname@example.org