We have reached a huge milestone today with the average length of service and experience on the Helpdesk for all engineers of 4 years. This is very good in any modern working environment but especially for Helpdesk and support roles.
Helpdesk Manager, Paul Speller praises his team "This is a credit to the team in the way they work and support each other in what can be a challenging and busy environment."
The Microdec helpdesk continually improves response times and fix times and these are reflected in feedback from clients and outstanding results in client satisfaction surveys.
Paul continues, "This team already play a huge part in client retention and client satisfaction and we are looking forward to continuing to drive service and progress the Helpdesk over the coming years."