Helpdesk rated Excellent - it's official!

9th January 2017 by microdec

Throughout 2016 we've been asking our clients to review the service they've received from our Helpdesk and we are delighted (but not surprised!) by the results.

98% of our clients rated our service GOOD or EXCELLENT, with 85% of those voting EXCELLENT.

Paul Speller, Helpdesk Manager is very pleased with the results "Stats like these prove why I am so proud of the team. It's a result of hard work and dedication every single day and every member of the team has played their part"

We would like to thank our clients for taking the time to respond to these short surveys at the end of helpdesk calls as they provide valuable guidance in how we train and operate the helpdesk.

Paul is not resting on this laurels "We will be continuing to review and get feedback from clients in 2017 and the team is driven by the target of exceeding our clients expectations and improving even more."

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