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Helpdesk

Work at Microdec

We're always interested in smart, creative and customer-focussed people to join our team. Our colleagues enjoy the collaborative environment of a successful company, and the excitement of providing best-in-class products and services for an enviable list of clients around the world.

Our current open positions

New Business Manager

Location: Brentwood, Essex, UK

Type: Full time

We’re looking for an experienced and well-rounded New Business Manager to lead our New Business team. Reporting to the Chief Business Development Officer, you are responsible for the management of the Business Development team and their activities. You will ensure that the team have the skills and support to action strategic plans and win new business. You will be a motivated, well-organised individual who has a deep understanding of prospecting and developing strong relationships with clients. You will provide complete and appropriate solutions for every client in order to boost top-line revenue growth.

Requirements


Responsibilities

  • Selling solutions and partnerships
  • Consult with the prospective client, offering consultative demonstrations, presentations and proposals at appropriate points
  • Close deals based on merit of the company, product and service, not price discounting
  • Pipeline management to drive the team proactively and report to the CBDO
  • Maintain pipeline cover for a rolling quarterly period
  • Assist the team in strategic planning to ensure value-based partnerships are won
  • Providing reports and analysing relevant business data
  • Leading, coaching and development of Business Development team including performance reviews, target setting and 1-2-1’s
  • Encouraging and rewarding team success


Skills and Experience

  • Extensive sales management experience
  • CRM / SaaS experience
  • Pipeline management experience
  • People management and development experience
  • High-level reporting experience
  • New sales to SME and Enterprise prospects
  • Extensive knowledge of the recruitment sector is desirable
  • Performance management and upskilling of staff
  • Resilient and willing to persevere in challenging environments to secure business to meet the company’s growth ambitions
  • Excellent negotiating skills
  • Able to manage workload to meet challenging deadlines whilst maintaining quality standards

Closing date: 31st July 2018

If you would like to apply for this role, please email us your CV to hr@microdec.com

Thank you for your interest in our company

Helpdesk Engineer

Location: Brentwood, Essex

Type: Full time

The Microdec Helpdesk is the first point of contact for our customers providing technical support. As a Helpdesk Enginneer, you will be expected to become an expert in the Profile product and take responsibility for managing individual calls to SLA and targets with key focus on delivering and maintaining the highest quality of support service in line with the Helpdesk operating procedures.

Requirements

As the first point of contact for our clients for any technical queries or requests relating to services provided by Microdec, you will be a client service champion and able to proactively manage your own daily workload. The ideal candidate has experience of investigating and solving technical problems and possesses excellent oral and written communication skills and the ability to communicate clearly on technical matters with people who are technical and non-technical.

The helpdesk operates a shift rota, with early, late and night shifts, so a flexible approach to working hours is required to ensure our clients expectations are met.

The Microdec Helpdesk has an excellent reputation within the industry and an impressive record for colleague retention.

Closing date: 27th July 2018

If you would like to apply for this role, please email us your CV to hr@microdec.com

Thank you for your interest in our company

Financial Controller

Location: Brentwood, Essex

Type: Full time

The Financial Controller will take responsibility for the strategic and operational financial management of the company, ensuring corporate sustainability and compliance with all legal and statutory requirements in line with the company’s strategy and growth ambitions.

Requirements

Additionally, this role covers many of the administration functions of the company, for example, facilities management, insurance, internal processing systems.

  • Supporting, advising and reporting to the COO on all aspects of financial management of the group.
  • Strategic direction, financial leadership, reporting and developing the business relationship with other group entities
  • Review, design and implementation of improved departmental KPI reporting
  • Production of statutory and management accounts, consolidation to group level and in line with accounting standards and the financial reporting timetable
  • Production of annual budgets, rolling forecasts and variance reports
  • Managing the corporate tax position
  • Facilities management
  • Managing the finance, administration and internal process system teams

The successful candidate will be educated to degree level with a relevant professional qualification (e.g. ACA,) and experience working in a small to medium sized business with a proven track record in leading and managing a corporate finance function.

Closing date: 20th July 2018

If you would like to apply for this role, please email us your CV to hr@microdec.com

Thank you for your interest in our company