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Helpdesk

Boston Link

Boston Link is the only recruitment company with offices in London, Malta and the Isle of Man specialising in iGaming and financial services.

Founded in 2014, Boston Link was formed with the aim of expanding to cover more offshore jurisdictions and being recognised by both clients and candidates alike as the leading provider of iGaming and specialist financial services recruitment.

The brief

Boston Link

Julian Perigo, MD at Boston Link explained “With offices in 3 different locations and serving clients globally, we needed to ensure that the system we put in place was not only flexible, but also offered a high level of transparency in terms of communication and reporting. We also wanted our new software to be recruitment specific and scalable so that we don’t outgrow the system as we grow.”

The solution

Boston Link needed a system that was flexible, user friendly, scalable and offered clear communications between offices.

“We are essentially a fast growing international start-up so we needed software that had the functionality to help us communicate with and support teams across multiple locations”, Julian stated, “Having worked at Michael Page prior to heading up Boston Link, I was familiar with Microdec and their product Profile RPM. I looked at other systems on the market, but decided that the functionality of Profile RPM was the best on the market for us.”

Reporting was also a key requirement for Boston Link. Julian commented, “For me the reporting functionality was vitally important as I am managing people in three locations remotely. I have found the level of reporting that Profile offers outstanding.”

Another important consideration for Boston Link when looking at suppliers was the quality of support Julian noted “We cannot fault the support offered by Microdec. Their HelpDesk is always very responsive and happy to help us no matter how small the issue.”

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