NRG Group

NRG Group is an innovative people business whose core activities are in recruitment and HR services. Since 1976 NRG Group has grown into a £22m+ company with a listing on the LSE. With business centres throughout Scotland, Yorkshire, North East, and London, NRG have a national capability through its specialist Recruitment Process Outsourcing division, NRG RPO. Solutions are unique to each client, whether the need is Assessment and Selection, Response Management, MI, analysis and review, or an end to end recruitment solution. Repeat business plays a huge part in their success.

The brief

NRG Group

NRG's client portfolio is evenly balanced between public and private sectors and they are major contracted suppliers to HMRC, UKBA, Home Office and Framework and they have an impressive list of clients in education, local authority housing, NHS & utilities such as Scottish Water. They also work with high profile bluechip clients Barclays, Npower, British Airways and private sector clients that span from, Komatsu and Arriva to SME's and everything in between. Due to its large client base, NRG RPO's key challenge was to fulfil its very diverse business needs, that range from standard recruitment models, Master Vendor Models, to very large single client projects.

NRG RPO needed a recruitment system that could handle every type of recruitment imaginable. “One that was reliable, customisable, scalable and cluster-able” said the IT Director of NRG RPO.

The solution

NRG RPO chose Profile for it's scalability, ease of use and the fact that it could be deployed via Terminal Services. Because RPO is client specific, NRG Group needed a system which could be flexible enough to adapt to each client's needs. NRG RPO set up a high volume recruitment call centre for its public sector client, The Inland Revenue.

Using Profile RPM for search and selection, they were able to provide a large number of suitable permanent and temporary staff on a very diverse scale. “We ran multiple projects placing some 6,000 people within the Inland Revenue. That means NRG RPO handled 80,000 calls and managed complex processes all over the UK to deliver the right number on time for the client. Profile has fulfilled our key challenges 100%”.

With easier access to management information and easy management of standard documents, NRG RPO's employees are now able to process administrative tasks and categorise clients/candidates faster, providing a recruitment service that can maintain any volume in any diversity, to any client.

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