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Book a demo

To request a product demonstration please complete the form below. A Microdec representative will then contact you to confirm your demonstration appointment.

Helpdesk

Helpdesk

We have a dedicated team of highly trained experts based at our head office, ready to help you. Each is experienced in prompt fault diagnosis and issue resolution, so you receive industry-leading software support.

The right answers

Our customers trust us to provide the expertise needed to support their business, whatever the difficulty.

• We aim to resolve your queries and issues at first point of contact.

• Our team is made up of engineers who are trained across software revisions, infrastructure types and recruitment sectors, so the right person is available to help your call.

• In addition, specialist personnel from other departments – such as the development team, training consultants, and our installation engineers – regularly work with the Helpdesk team. Knowledge is continually shared and senior personnel are always available for tertiary level support where escalation is required.

• All incidents are logged and we monitor our performance for call response, prompt closure, first-time-fix rates.

• We regularly review technical data to identify root causes and permanently resolve issues.

• We dedicate time to train our support staff to further expand their knowledge and improve their skills. This is key to ensuring they continually provide best-in-class support for our products.

• Our customers are invited to provide feedback on our service, to help us maintain the highest level of service to you.

Your first point of contact

If you have a problem with your software, you can log and track a call here; or contact our helpdesk on your dedicated support number or by emailing helpdesk@microdec.com

Click here to download the TeamViewer remote access tool.

Customer comments:
"Brilliant, quick customer service. Very helpful"

"Resolved our issue in a timely manner. Clear and concise about what had happened and why it had happened"

"Provided succinctly efficient advice to a fairly complex query(at 9am!), delivered with a smile as always"

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Book an appointment with a Microdec representative.

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